Mystery Guest and Shopping

Swiss Approval is a highly valuable partner with vast experience in service evaluation issues by the use of Mystery Guest method which is the most important tool to ensure the quality of service, at an extremely wide range of activities, such as hospitality services (hotels and apartments), air transport, rent a car services, security services, sales, etc.

Our qualified Inspectors / Auditors use special questionnaires to reflect the current situation and record any deviations from the quality specifications and standards to which the company has been committed, providing important control features as well as evaluation and improvement proposals, enhancing business management effectiveness and quality of the delivered services.